United Officially Changed Its Overbooking Policies

It's been quite the week for United Airlines. The violent removal of Dr. David Dao had everyone talking after the video was released. It was also announced today he is planning a lawsuit against them (below.)

But United is taking the first step in making changes by changing their policies:

“Effective immediately, a passenger cannot be removed to accommodate a United crew member unless it's essential for the crew member to make the flight in order to work another flight, AND the crew member arrives at least 60 minutes before the doors close.”

The change was put in place so United will no longer need to remove people from a flight after they’ve boarded. Crew members need to be there at least an hour before the doors close—otherwise, they have to take another flight.

The damage has been done, but it's good to see going forward there will be change.


Photo: Getty Images

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